AI Success Architect for Enterprise Impact

Zendesk seeks an AI Success Strategist to own the end-to-end delivery of customers' AI roadmaps, translate capabilities into business value, and drive multi-year strategies with executive partnerships. You will shape adoption, measure impact, and ensure scalable AI programs across services, product and sales teams.

You will lead discovery engagements, design forward-looking AI roadmaps, and balance product, services, and partner resources to maximize value and renewals.