AI Prompt Engineer for Customer Service & Orchestration

Moonfire is seeking an AI Prompt Engineer to design, test, deploy and optimise prompts and agentic workflows for multi channel customer service AI solutions. The role blends conversational design, LLM prompt engineering, evaluation discipline, and production grade governance.

You will design prompts for IVR, chatbots, and messaging; build agentic workflows with tool calling and multi step reasoning; implement guardrails for safety and compliance, and integrate prompts with CRM and knowledge