AI Helpdesk Engineering Manager - Lead AI-First Product

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. You will lead an engineering team building AI-first Helpdesk capabilities that empower support teams to resolve conversations faster and more reliably.

You'll partner with Product, Design, and AI/ML teams to shape strategy, set priorities, and deliver customer-centric product experiences at scale, while coaching engineers into senior leadership roles and ensuring high standards of ownership