AI Enabled Operational Transformation Senior Manager / Director

AI Enabled Operational Transformation Senior Manager /Director London, United Kingdom

We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges.

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.

Our Operational and Process Excellence practice are looking for an experienced Senior Manager or Director focused on AI and automation to join the team. Operational Excellence (OE) at Baringa is about partnering with clients to solve their most complex problems and deliver operationally excellent processes, systems, teams, people, and leaders. The OE team focuses on re-imagining end-to-end processes to deliver for customers; designing AI, Automation and process intelligence technologies that drive scaled operational benefits; enhancing team performance; building bottom-up OE capability; and coaching leaders on how to embed longer-term sustainable performance and cost bases.

We believe the most impactful operational improvements come from a broad set of capabilities, combining Lean and Systems Thinking with elements of Operational Transformation, Intelligent Automation and AI, Organisational Agility, Process Intelligence, Cost Optimisation, and Behavioural Change. We want to continue to innovate to address our client's challenges, and that's where you come in.

As a member of our team you will help shape and drive a breadth of exciting, transformational work across all our industry market sectors (Financial Services, Products & Services, Energy & Resources, Pharmaceutical & Lifesciences and Government).

What you will be doing

• Guide projects and programmes to improve operational performance, future-proof operations and build sustainable capability in clients
• Work closely with operational heads to understand their business strategy and objectives, identifying opportunities to re-imagine operational teams and processes
• Help clients develop and implement operationally focused process digitisation, automation and AI strategies that align with wider digital transformation goals and strategic intentions
• Advise clients on the integration of automation and AI technologies into their existing platforms and wider technology landscape to re-imagine processes, enhance decision making and augment employee capabilities
• Support clients to evolve their ways of working and management practises, enhancing their technological proficiency and facilitate digital adoption
• Act as a key member of the Operational Excellence Leadership team responsible for coaching and mentoring junior team members and owning business development

Your skills and experience

• Project and client delivery experience within a professional services or management consultancy organisation, an internal transformation and change team, or roles managing high performing operations teams
• Experience with performing operational diagnostics to identify, baseline and quantify improvement opportunities and benefits cases (particularly around technology and automation), end-to-end process transformation, design and implementation of ways of working changes and management coaching
• Skilled in a range of data collection, analysis and visualisation techniques.
• Knowledge of Lean / Six Sigma / Systems Thinking tools and techniques
• Experience with identifying, validating and scoping opportunities for technology-enabled process optimisation, including implementation of automation and AI technologies
• A good understanding of technology trends and delivering productivity improvements using tools such as Process Intelligence, Workflow, CRM, Automation & AI
• Experience in developing capability in project/programme teams (including client side) through coaching and training delivery
• Excellent communication and presentation skills, including the ability to communicate complex technical concepts to non-technical stakeholders

What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success.

Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice , to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at

For the USA Your personal data may be retained by Baringa for up to two years, as outlined in ourRecruitment Privacy Notice (AMER & APAC) , to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC) , to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore's Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at

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