AI Customer Experience Associate

Role Overview

The Tailor Bot Commander (TBC) Associate is responsible for reviewing and validating AI-generated customer responses, ensuring accuracy, relevance, and quality before they are sent to customers. The role acts as a critical human-in-the-loop quality layer, helping customers obtain answers to questions about AI products and services while identifying potential sales opportunities for specialist teams.

The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.

Key Responsibilities

• Review AI-generated responses to customer inquiries for accuracy, completeness, and appropriateness.
• Identify and correct potential AI hallucinations, inaccuracies, or policy concerns.
• Ensure customer communications meet quality, tone, and service standards.
• Categorize and route customer inquiries to the appropriate teams when specialist expertise is required.
• Identify potential sales opportunities and qualify leads for products such as APIs, Codex, and other AI solutions.
• Accurately document customer interactions and disposition outcomes.
• Meet established productivity, quality, and SLA targets.
• Provide feedback on recurring customer themes and AI response quality trends.

Required Skills & Experience

• Previous experience in customer support, sales support, lead qualification, inside sales, or a similar customer-facing role.
• Strong written communication skills with excellent attention to detail.
• Ability to review information critically and spot inconsistencies.
• Comfortable working with AI-powered tools and technology.
• Strong organizational and multitasking skills.
• Positive attitude with a customer-first mindset.

Preferred Qualifications

• Experience working with CRM or ticketing systems.
• Exposure to SaaS, cloud technologies, AI, or technology products.
• Understanding of lead generation or sales qualification processes.

Success Profile

The successful candidate will be:

• Positive and energetic
• Detail-oriented and quality focused
• Curious about technology and AI
• Comfortable making judgment calls
• Customer-centric
• Able to balance speed and accuracy