AI & Automation Lead Transforming Customer Experience

Avios Group (AGL) Limited is seeking an AI & Automation Manager in Warrington to shape how we apply AI and automation to improve customer servicing and colleague experience. You will evaluate opportunities, work with Customer Experience, Operational Delivery, Product and Technology, and influence priorities and investments.

The role blends hands on experimentation with strategic thinking, driving practical, value driven automation initiatives across the Avios ecosystem.