Agricultural Service Manager

Agricultural Service Manager (DH-250632-1)

Location: Colchester, England. Sector: Engineering.

Benefits: Company vehicle, bonus scheme.

Hours: 42 hrs/week, Monday-Friday 8:00-17:30 (1 hour unpaid lunch). Occasional alternate Saturdays and peak periods may be required.

Salary & Benefits: Competitive, dependent on experience, plus company vehicle and profit related bonus.

Key Responsibilities

• Lead, mentor, and support service technicians to deliver high quality repairs
• Manage departmental workflow, including scheduling, P&L, KPIs, and warranty claims
• Maintain excellent customer relationships, resolving issues efficiently and diplomatically
• Communicate effectively with management, customers, and team members
• Ensure compliance with company procedures and safety standards
• Handle staff matters confidently and in line with company policies
• Plan and organise workloads to maintain smooth operations, including peak periods such as harvest
• Work independently and proactively solve operational challenges

Skills & Experience

• Strong technical knowledge of agricultural machinery, ideally including CNH, New Holland, and Case products
• Previous supervisory or management experience in a busy service environment
• Experience managing KPIs, P&L, and warranty processes
• Excellent communication and interpersonal skills
• Organised, proactive, and able to multitask effectively
• Confident in managing staff and customer expectations
• Hands on approach with a practical understanding of service operations

Additional Benefits

32 days holiday (inc. bank holidays), workplace pension, life assurance (2x salary), staff discounts, flu jabs, sick pay scheme, and employee referral scheme.