Agricultural Parts Advisor

Parts Advisor

Location: Colchester, Essex

Hours: Full-time, 39 hours per week (Monday to Friday with Saturday mornings on a rota and overtime at peak times)

Salary: £26,000 - £32,000 (depending on experience)

Role Overview

This is a varied role within a well-established business, supporting customers and internal teams with parts supply, stock control, and day to day operations. You will be responsible for assisting customers with parts enquiries, processing orders, and supporting the smooth running of the parts department. This role combines customer service, administration, and stock management within a fast paced environment.

Key Responsibilities

• Deal with customer enquiries face to face, over the phone, and via email
• Process parts orders and keep customers updated on progress
• Provide a high level of customer service at all times
• Manage stock, including receiving, checking, and storing parts correctly
• Assist with stock control and inventory management
• Support the wider team with day to day operations
• Maintain accurate records and system updates

Skills & Experience Required

• Previous experience in parts, retail, or a similar environment
• Background in agricultural, groundcare, or plant machinery desirable
• Strong communication and customer service skills
• Good IT skills and ability to use internal systems
• Organised, proactive, and able to work as part of a team
• Full UK driving licence required

What's on Offer

• Competitive salary of £26,000 - £32,000 depending on experience
• Overtime available (enhanced rates for weekends and bank holidays)
• 24 days holiday plus bank holidays
• Company pension scheme
• Life assurance and additional benefits
• Ongoing training and development