Agile Part-Time Contact Centre Advisor

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, e-mail and social media inquiries, updating customer records on the CRM and related databases to help residents access council services.

The role is part-time (28 hours per week) with usual hours 9.00 am to 5.30 pm, Monday to Friday, and includes full training and development opportunities within a busy local government environment.