Agency Administrator (German Agency Team

Agency Administrator (German Agency Team)

133788

Job Summary

German Agency Administrator - Blackrock. Zurich Life Ireland (ZLAP) is looking for a German Agency Administrator who will focus on understanding and responding to what matters to distributors. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests.

Your Role

• Working within the Agency Administration Department, you will assist the team in delivering a high quality and effective service to our German distributors
• Handling a wide variety of queries from German distributors
• Monitoring the team mailbox and triaging requests in a timely manner
• Assisting in achieving the overall objectives of the Department
• Addressing queries arising from commission payments
• Assisting with the maintenance of German distributor records
• Vetting new agencies, setting up records on the system and issuing documentation
• Assisting with the cancellation of German distributors & transfers of business between distributors
• Assisting with the set up & maintenance of German web users
• Monthly and Quarterly Ad-Hoc tasks
• Providing a world class service by maintaining and improving service levels
• Dealing with standard tasks within agreed service turn around times

Your Skills and Experience

• Fluent German is essential
• A relevant business degree and/or industry qualification
• Experience in the Life and Pensions industry is preferable but not essential
• Excellent knowledge of MS Office Products (Word, Excel)
• Excellent analytical skills
• Ability to prioritise urgent work for timely delivery
• Accurate, with high attention to detail
• Excellent organisational skills
• Ability to work independently and as part of a team
• Flexibility in working hours to meet tight deadlines

Location

Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

Equal Opportunity Statement

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.