Aftersales Manager
Posted 20 days 7 hours ago by Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
£50k - £60k Basic Salary Up to £106k OTE
Permanent Full Time
Monday to Friday 08:00am - 6:00pm No Weekend Work
Our client is looking to recruit an experienced Aftersales Manager to take responsibility for a large and established Aftersales operation.
This is an excellent opportunity for an experienced Aftersales Manager who has spent at least FIVE years in a franchised main dealer role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.
You will be responsible for the Aftersales Department with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.
Duties & Responsibilities- Lead and manage an Aftersales team
- Take overall responsibility for the day-to-day operation of the department.
- Drive departmental performance, productivity and profitability.
- Monitor and manage key performance indicators and financial targets.
- Coach, motivate and develop team members to maximise individual and departmental performance.
- Ensure consistently high levels of customer satisfaction.
- Identify opportunities to improve processes, efficiency and workshop performance.
- Work closely with senior management to achieve wider business objectives.
- Ensure all operational, compliance and health & safety standards are maintained.
- Deal confidently with customer escalations and resolve issues effectively.
- Minimum of 5years' experience in a franchised main dealerAftersales Management role.
- Proven experience managing a sizeable automotive Aftersales team.
- Strong leadership and people-management skills.
- Commercially focused with a proven ability to drive departmental performance.
- Excellent understanding of Aftersales operations, KPIs and profitability.
- Strong communication and organisational skills.
- Ability to motivate and develop a large team.
- Customer-focused with a professional and proactive approach.
- £50k - £60kBasic Salary
- Up to £106k OTE
- Monday to Friday, 08:00am - 6:00pm
- No weekend work
- Excellent opportunity to take ownership of a large Aftersales operation.
- Genuine long-term career development opportunities.