Aftersales Manager

Aftersales Manager

£60,000 Basic Salary £90,000 OTE £120,000 OTE Company Car

Whetstone

Permanent Full Time

Monday to Friday (8:00am - 6:00pm)

Our client, a successful prestige main dealership based in Whetstone, is looking to recruit an experienced Aftersales Manager to lead its high-performing Aftersales operation.

This is an outstanding opportunity for an accomplished Aftersales Manager with a proven track record of driving workshop performance, customer satisfaction and profitability within a main dealer environment. You'll be responsible for leading a department of approximately 20 team members, including around 8 Technicians, ensuring the highest operational standards while developing and motivating your team.

Offering a £60,000 basic salary, a £90,000 OTE, with the opportunity to earn up to £120,000 through exceptional performance, this is a fantastic opportunity to join a successful prestige dealership.

Duties & Responsibilities

• Lead and manage the day-to-day operation of the Aftersales department.


• Drive workshop efficiency, productivity and profitability across Service, Parts and Workshop operations.


• Lead, motivate and develop a team of approximately 20 staff, including around 8 Technicians.


• Monitor departmental KPIs and implement strategies to maximise performance.


• Deliver exceptional levels of customer satisfaction and ensure outstanding customer retention.


• Work closely with senior management to achieve departmental and business objectives.


• Ensure compliance with manufacturer standards, health & safety requirements and dealership processes.


• Recruit, coach and develop staff, creating a positive and high-performing team culture.


• Oversee workshop loading, labour sales, parts performance and departmental profitability.

Your Background & Skills

• Previous Aftersales Management experience within a main dealership is essential.


• Experience within a prestige or VAG dealership is highly desirable, although exceptional candidates from other main dealer backgrounds will be considered.


• Strong leadership skills with a proven ability to manage, motivate and develop successful teams.


• Excellent commercial awareness with a track record of delivering strong financial results.


• Passion for delivering exceptional customer service and operational excellence.


• Highly organised with excellent communication and people management skills.


• Full UK Driving Licence.

What's on Offer?

• £60,000 Basic Salary


• £90,000 OTE based on 100% performance.


• Up to £120,000 OTE at 125% performance.


• Company Car


• Monday to Friday working - No weekend work.


• Prestige dealership with excellent facilities and strong earning potential.


• Genuine career progression within a successful dealer group.

If you're an experienced Aftersales Manager looking for a rewarding leadership opportunity within a prestige main dealership, we'd love to hear from you.