After Sales Advisor

Cargiant, London's largest used car dealership, is seeking a dedicated and customer-focused Aftersales Advisor to join our dynamic Customer Service Department. You'll be the key liaison between customers and our aftersales support, handling post-sale queries, complaints, and repair coordination with professionalism, efficiency, and empathy.

This is a fast-paced role where your communication, negotiation, and organisational skills will shine. If you thrive under pressure and enjoy delivering excellent service, we want to hear from you.

• Handle customer complaints and queries by phone, in person, and in writing - always with a customer-first approach and in line with company policies.

• Manage a high volume of inbound and outbound calls daily, maintaining a calm, helpful, and professional manner.

• Ensure customer issues are resolved promptly, meeting deadlines and service quality standards.

• Welcome customers in a courteous and professional way during your controller duties.

• Schedule vehicle bookings, provide accurate repair timeframes, and obtain approvals for additional work when needed.

• Negotiate diagnostic, repair, and parts costs with prior authorisation from management.

• Arrange external repairs using authorised third-party service providers such as Halfords, main dealers, tyre, MOT, and exhaust centres.

• Process refunds for repairs, insurance products, and guarantees as authorised.

• Handle related administration including courtesy car agreements, repair estimates, trade orders, and vehicle repair documentation.

• Ensure compliance with internal procedures at all times.

• Excellent communication and interpersonal skills

• Confident, enthusiastic, and proactive attitude

• Resilient under pressure with a strong work ethic

• Competent in using computer systems

• Full and valid UK driving licence

• Previous experience in aftersales or customer service roles

• Knowledge of the motor retail industry and Financial Services Authority guidelines