Advocacy Services Manager

Salary Band: £28,000 - £32,000 Full Time Equivalent per annum (pro rata)

Hours: 34 hours per week

Location: Hereford, Herefordshire

Interview Date: 19 th May 2026

Are you looking for a role that can make a difference?

About the role

Help ensure people's voices are heard when it matters most. ONSIDE is seeking an experienced, values led manager to lead our statutory and contracted advocacy services in Herefordshire-including out of county delivery-supporting a team of advocates and volunteers to deliver safe, ethical, high quality outcomes all whilst ensuring compliance with relevant legislation.

Job responsibilities

In this pivotal role, you will provide strong operational leadership, effectively manage referrals, allocations and case management whilst maintaining robust recording, monitoring and evaluation of the service. You will also provide high quality line management support to the team so proven experience of leading teams is essential.

Working closely with the Head of Services, you will also drive quality, innovation and growth-identifying new opportunities, enhancing delivery models, and ensuring our work remains person centred, accessible and responsive to local need.

Qualifications

We're looking for someone who has a strong understanding of statutory advocacy and the legal/ethical frameworks that underpin it and have a strong commitment to safeguarding, equality, social inclusion and individual empowerment. You will have excellent communication skills and be able to build strong relationships with staff, peers and stakeholders.

Benefits

• 26 days annual holiday + Bank Holidays
• Pension Scheme
• Company Sick Pay Scheme (after qualifying service)
• Additional Maternity & Paternity Pay (after qualifying service)
• 24/7 Employee Assistance Programme
• Access to premium Calm App
• Employee Engagement Forum to ensure our employee's voices are heard!
• Supportive working environment & good work/life balance culture
• Support with continuous professional development

Values and culture

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you're looking for a job that you can be proud of and be passionate about. Please submit your application.