Advocacy and Engagement Support Officer

Starting ASAP - 37.5 hours per week - 3 months - Cwmbran

Your new company
Working for an independent body set up by the Welsh Government who liaises with the public regarding their experiences of Health and Social Care across Wales.
Your new role

• Engagement: Confidently interact with people face-to-face when out engaging.
  
• Be the first point of contact for incoming emails: Confidently use Outlook and manage multiple mailboxes.
  
• Confidently handle calls from the public regarding enquiries and concerns.
  
• Handle challenging calls: Confidently manage difficult callers.
  
• Use Microsoft Word and Excel: Confidently use MS packages.
  
• Data entry and management using CRM systems.
  
  

What you'll need to succeed

• Strong interpersonal and communication skills, with confidence in engaging with the public
• Experience of working in a customer-facing role
• Administrative experience
• Must pass DBS check

What you'll get in return

• £14.05 per hour
• Monday to Friday, 8:30am-4:30pm (37.5 hours)
• Primarily office-based, with the flexibility to work remotely when required
• Good public transport links and parking
• 3 months temp with possible extension
• DBS check covered by agency

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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