Adviser Manager

Team Leader - Reed in Partnership

Reed in Partnership is a British family-owned company dedicated to positive transformation. We are looking for a Team Leader to manage two Employment Advisers and a reduced caseload of around 20-25 people.

Responsibilities

• Act as a part fee earner against agreed targets.
• Conduct outreach activity and support Employment Advisers to gain attachments from outreach.
• Identify skills gaps and coordinate training needs.
• Provide regular informal one to one reviews, input into the monthly CAR process, bi annual reviews and Performance Development Reviews.
• Coach co members by delegating responsibilities.
• Weekly and monthly checks of all KPI's, utilizing Management Information tools to monitor performance, trends and best practice.
• Assist the Operations Manager in preparing and delivering presentations at partner events.
• Monitor customer services and resolve basic/informal Member/Co Member complaints, escalating where necessary.

Qualifications

• Evidence of experience supervising individuals or teams and achieving targets in a sales or people management role (minimum 1 year).
• Minimum of 2 A Levels or equivalent Level 3 Diploma; GCSE English Language Grade B or higher (or Level 2 Literacy Assessment).
• Strong administration and written communication/record keeping skills.
• Access to own vehicle.

Desirable Attributes

• Experience in a fast paced performance targeted environment (e.g., Banking, Finance, Recruitment, Retail).
• Experience managing a business to business sales process.
• Degree or relevant qualification (psychology, sociology, social care/science). Relevant qualifications may include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.
• Fluency in more than one language.

Benefits

• Competitive base salary (pro rata for part time).
• Generous flexibility with your working schedule.
• Training, development and progression opportunities.
• 25 days annual leave (pro rata for part time) plus statutory bank holidays.
• Reed Pension Scheme.
• Award winning Management & Leadership training.
• Professional & Personal Development Funds.
• Bi annual pay reviews.

Flexible Working

The role can be considered for part time working arrangements, subject to business requirements. Discuss flexibility with the talent partner.

Equal Opportunity Statement

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Internal applications for this role close on 26/05/2026.