Advice Services Manager (Oasis Hub Waterloo)

ADVICE SERVICE MANAGER

Oasis Hub Waterloo

FULL-TIME: 40 HOURS PER WEEK

FIXED-TERM CONTRACT: 12 months

SALARY: £33,422 - £36,691

We have an exciting opportunity for an Advice Services Manager to join our team at Oasis Hub Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to lead a small team and ensure we are delivering excellent advice, in a holistic community setting.

What s in it for you?

A chance to work with a great team of passionate and holistically minded advisors and community workers

The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service

The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings

You will receive the support of a fantastic team of professionals in the community. As part of the package, Oasis offers:

A pension scheme, currently offering 7% employer contribution

A generous holiday allowance

Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice, as well as supporting development and ensuring best practice across the service. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and service development and management.

Key responsibilities.

Managing your own caseload of clients, collaborating closely with other team members and volunteers

Developing innovative solutions to develop and streamline our work, ensuring impact and maximising capacity

Ensuring compliance and quality control across our casework provision, including obtaining quality standards, creating client feedback mechanisms, and ensuring policy compliance

Line managing a team delivering client casework

The successful post holder must have:

Experience providing face-to-face advice

A willingness to work with people who have multiple and complex needs

A recognised advice qualification or equivalent experience

Line management experience

Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit our website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, please visit our website or apply via Charity Jobs. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Thursday 11th September 2025

Interviews will take place on Thursday 18th September 2025

The successful candidate will need to be provide proof of the right to work in the UK. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities. Registered Charity No.