Advice & Advocacy Manager

This is an exciting opportunity to shape the future of our Advice Centre as we deliver an ambitious new strategy focused on student advocacy, belonging and care. You'll lead our Advice Centre, making sure students receive high-quality advice, representation and advocacy when they need it most.

But this role is about much more than managing casework. We're looking for someone who can think beyond traditional advice services - using insight, evidence and student experiences to influence change across the University, identify emerging issues and ensure student voices help shape policy, practice and decision making.

• Job purpose: lead and develop NTSU's Advice Centre; manage a team of advisors; work directly on complex cases; use insight to influence institutional change.
• Working pattern: 37.5 hours/week, worked flexibly; some evening/weekend work; across NTU campuses.
• Key responsibility: acting as NTSU's Designated Safeguarding Officer.

What you'll be doing

You'll lead the Advice Centre, support your team, work on complex cases, and use evidence to influence change for students.

• Leading and developing NTSU's Advice Centre, ensuring access to high-quality advice, advocacy and representation.
• Managing and supporting a team of advisors, creating a positive culture of learning, development and continuous improvement.
• Working directly with students on complex and sensitive cases, providing advice, advocacy and support through University procedures.
• Using casework trends, student insight and evidence to influence institutional policy and practice.
• Acting as NTSU's Designated Safeguarding Officer, ensuring appropriate support and interventions are in place.
• Working closely with the Student Voice team to support elected officers, student representatives and campaigns.
• Building strong partnerships across NTSU and NTU to ensure students receive joined-up, student-centred support.
• Leading service development and exploring new approaches, technologies and ways of working that improve accessibility and impact.
• Monitoring service performance, quality and impact, ensuring the service evolves in line with student needs and sector best practice.

Areas you'll work across

• Advice, advocacy and representation
• Complex and sensitive casework
• Student voice, campaigns and elected officer support
• Policy influence and institutional change
• Service development and quality monitoring

What we're looking for

This role would suit someone who enjoys leading people, developing services and working collaboratively to solve problems, someone willing to challenge existing ways of working, embrace innovation and help us build an Advice Centre that is responsive, inclusive and genuinely student-led.

• A passionate advocate for students who believes in the power of representation, influence and student voice.
• A manager who can motivate, support and develop others.
• Experience of advice, advocacy, casework or support services - ideally within Higher Education, Students' Unions, charities or similar environments.
• A collaborative leader who enjoys building relationships and working across teams.
• Comfortable using data, insight and evidence to identify issues and influence change.
• A creative thinker willing to challenge convention and explore new ways of supporting students.
• A confident communicator who can build credibility with students, colleagues and senior stakeholders.
• Committed to inclusion, fairness and ensuring all students can access the support they need.

Why apply?

At NTSU, you'll be part of a supportive and ambitious organisation that exists to make students' lives better -with the chance to make a genuine difference during some of the most important and challenging moments of their university experience.

• Time off in lieu (TOIL) for additional hours worked.
• Flexible working options.
• Salary progression based on performance within the band.
• Travel pass and wage loans.
• Free annual flu jabs and free eye tests (plus a contribution towards glasses for computer work).
• Training and development opportunities.
• Enhanced parental leave (incl. 3 weeks paid paternity, enhanced maternity and shared parental leave).

How to apply

Please submit your application via the NTSU vacancies page. Applications close: 23:59 on 12 July 2026. Interviews are expected to be held on City Campus on 23 July 2026.

As an Equal Opportunities and Disability Confident Employer, NTSU welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups, disabled candidates and members of the LGBTQ+ community. We're committed to an inclusive workplace where everyone belongs.