Admission and Discharge Co-ordinator -

Admission and Discharge Co ordinator

Location: Steatham, London

Reports to: Director of Care

Working Hours: days over a 7 day period, as agreed with the manager

Job Overview

Key co ordinator for admissions and discharges to the in house service in line with local and national policies. Coordinate all appropriate procedures working with the Multi Disciplinary Team (MDT), outside agencies, patients and their families ensuring that all plans are in place for the time of admission and discharge. Establish process and monitoring systems to improve admissions, cancellations, and discharges. Active participation in development of standards, policies and guidelines, and their subsequent audit and ongoing development.

Admissions

• Ensure timely and professional receipt and response to all referral enquiries.
• Conduct and/or coordinate all appropriate pre admission assessments working with the Registered Manager, Clinical Leads, MDT and outside agencies within agreed timeframes.
• Complete costing using the agreed costing template and communicate to both referrers and internal finance team.
• Work closely with the clinical team and referrers to arrange admissions, ensuring plans and necessary equipment are in place, booking transport and liaising with the patient, the family and relevant professionals. Inform patients and families of the resident handbook and take note of their contact numbers.
• Communicate with patients, their families and the person who referred this patient to ensure all parties understand admission plans, dealing with their concerns in a compassionate and effective manner.
• Play a proactive role on each admission, introducing yourself and your role to all patients.

Discharges

• Facilitate safe discharge by coordinating all appropriate procedures working in partnership with doctors, nurses, therapists, MDT and outside agencies, ensuring that all plans are in place for the time of discharge including transport arrangements.
• Discuss (in preparation for discharge) plans with the patient and their family ensuring that the patient and the family have an understanding of these.
• Liaise and facilitate discharge planning for patients with identified continuing care and complex needs, including the coordination of continuing healthcare applications through collaborative work with the patient's clinical team.
• Assist with other aspects of care such as verifying that all arrangements and equipment needed are in place for nursing and home care, i.e. out patient and therapy appointments and Community Team input.
• Act as a link to facilitate patient referrals in coordination with other health services such as physiotherapy, community nurses and/or primary care providers.

Other Duties

• Attend admission and discharge meetings with the Registered Manager and Clinical Leads to discuss planned admissions and discharges, conveying this information back to the relevant teams, in co operation with the Registered Manager.
• Attend MDT meetings when required playing a leading role in ensuring that discharges are effectively communicated on and planned, completing all records and facilitating the completion of any relevant actions from such meetings.
• Liaise with the Education Department/Training Co ordinator to arrange any training that staff, the patient and their families or carers may need as part of the admission or discharge process.
• Contribute to establishing and evaluating the standards for admission and discharge activity to help the service measure the quality and effectiveness of the service provided.
• Act as a resource, advisor and role model to other colleagues in relation to admission and discharge processes.

General Responsibilities

• Be responsible for the safe use of equipment used in carrying out physiotherapy duties and report any hazards or defects for repair through the appropriate channels.
• Be familiar with the different streams of funding and be able to navigate the Continuing Healthcare framework.
• Maintain good relationships with other multi professional visiting the home.
• Experience of working with a range of partner organisations.
• Knowledge of the enabling approach to support people to meet their full potential.
• Evidence of continuous professional development.
• Comply with all statutory requirements and legislation, e.g. Health & Safety, COSHH, Moving and Handling, Fire Safety, Environmental Health, etc.

Values Based Personal Qualities

• Speak up when things go wrong.
• Practice person centred care and demonstrate treating people as individuals and respecting choices.
• Promote independence and encourage appropriate risk taking.
• Integrity, diversity, openness and honesty.
• Ensure no one is discriminated or excluded.
• Understand human rights and impact on care delivery.
• Facilitate people to speak up about concerns and act upon them.
• Strive for quality in everything we do, recognising and understanding what quality in care means for people using this service.
• Be accepting of criticism and focus on improving. Open to new opportunities for learning and identifying limits of skill and knowledge.
• People with kindness, understanding the importance of empathy in all areas of employment, and always providing a caring service.
• Share ideas on how things could be done better and understand wellbeing and what is important to people using this service.
• Improve outcomes for people and ensure appropriate services are provided for people using the services.

Specific Requirements

• Identify personal learning and development needs as per the personal development plan; attend appropriate internal and/or external training.
• Maintain professional membership and registration of the relevant professional body relating to your practice.
• Be a visible member of the team; work clinically when required.
• Promote and address the welfare of children and adults; support the collaborative work of the service, contributing to the assessment and oversight of team wide referrals and case discussions.
• Promote healthy workplace culture and behaviours, challenging this where appropriate and recognising and rewarding good conduct.
• Organise work effectively and utilise digital platforms; ensure opportunities for face to face contact and discussions.
• Look for opportunities to hear the voices of patients, families and advocates accessing our services and enable co production.
• Ensure accurate and contemporaneous notes and records of all contacts in the electronic notes system.
• Identify personal learning and development needs and attend appropriate training, as identified in a personal development plan, and take proactive advantage of the professional support offered by British Home.
• Be subject to a satisfactory Enhanced Disclosure and Barring check.

This job description is not exhaustive and you may be required to undertake other duties commensurate with your position at the request of the Director of Care or person in charge of the home. It is a condition of employment that this post is subject to a satisfactory Enhanced Disclosure and Barring check.