Administrator/Secretary

About the Role $

Queens Park Group Surgery is looking to welcome an administrator/secretary to their team. This position can be offered on a full or part-time basis and hours/days will be discussed at interview.

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Reporting to the practice manager, duties will include:

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• Accurately input data into the clinical computer system, including A&E notes, smear results, and other patient records.
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• Use Microsoft Office applications (Word, Excel) and in-house clinical systems efficiently.
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• Type correspondence such as letters, reports, and referral documents.
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• Enter and manage out-of-hours service data.
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• Maintain and support computer systems, including troubleshooting issues, managing iOS, registrations, path links, and data backups.
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• Respond to patient queries both in person and via telephone in a professional manner.
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• Handle GP enquiries, referrals, and medico-legal reports.
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• Liaise with hospitals (both private and NHS) regarding appointments and related queries.
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• Input and manage reports relating to registrations, maternity, contraception, and minor surgery, including associated claims.
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• Maintain accurate patient registration details and ensure records are up to date.
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• Manage and process patient data for individuals aged 75 and over.
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• Support the achievement of practice targets, including cervical cytology, immunisations, and contraception.
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• Scan and upload relevant documents to patient records.
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• Prepare and photocopy documentation for solicitors, employment reports, insurance purposes, and similar requests.
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• Order and maintain stock of health authority and hospital stationery.
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• Manage incoming and outgoing postal services.
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• Apply read coding to correspondence accurately.
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• Administer and process smoking cessation services and associated claims.
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• Attend training courses and meetings as required.
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• Maintain strict clinical confidentiality at all times.
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• Undertake any additional duties as required by the management team.
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About the Candidate $

We would welcome applications from adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

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• Strong organisational and administrative skills
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• Attention to detail and accuracy in data entry
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• Excellent communication and interpersonal skills
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• Ability to handle sensitive information with discretion
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• Proficiency in IT systems and willingness to learn new software
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About Us $

We are a practice with 22,600 patients on three sites.

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• SystmOne clinical system
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• Rated "Good" by CQC
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• High QOF achievers
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• Friendly nursing and administrative support
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• Development of special interests encouraged
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• Training supported
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• Attractive salary and terms and conditions
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Disclosure and Barring Service Check $

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.