Administrator/Secretary

Queens Park Group Surgery - Administrator/Secretary

Queens Park Group Surgery is looking to welcome an administrator/secretary to their team. This position can be offered on a full or part time basis and hours/days will be discussed at interview.

Main duties of the job

• Accurately input data into the clinical computer system, including A&E notes, smear results and other patient records.
• Use Microsoft Office applications and in house clinical systems efficiently.
• Type correspondence such as letters, reports and referral documents.
• Enter and manage out of hours service data.
• Maintain and support computer systems including troubleshooting issues, managing iOS, registrations, path links and data backups.
• Respond to patient queries in person and via telephone in a professional manner.
• Handle GP enquiries, referrals and medico legal reports.
• Liaise with hospitals (private and NHS) regarding appointments and related queries.
• Input and manage reports relating to registrations, maternity, contraception and minor surgery, including associated claims.
• Maintain accurate patient registration details and ensure records are up to date.
• Manage and process patient data for individuals aged 75+.
• Support the achievement of practice targets, including cervical cytology, immunisations and contraception.
• Scan and upload relevant documents to patient records.
• Prepare and photocopy documentation for solicitors, employment reports, insurance purposes and similar requests.
• Order and maintain stock of health authority and hospital stationery.
• Manage incoming and outgoing postal services.
• Apply read coding to correspondence accurately.
• Administer and process smoking cessation services and associated claims.
• Attend training courses and meetings as required.
• Maintain strict clinical confidentiality at all times.

Essential qualifications and skills

• Strong organisational and administrative skills.
• Attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Proficiency in IT systems and willingness to learn new software.