Administrator

Customer Service Administrator
Desborough, NN14
£13.50 Per Hour

We are looking for a customer-focused individual to join a busy team based in Desborough, NN14.

The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems.

You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots.

Monday to Friday 08:00am - 17:00pm

• Answering emails from both internal and external personnel
• Problem solving for clients, customers, and internal departments
• Meeting client and customer expectations
• Resolving customer and client queries
• Providing reports in a timely manner
• Checking deliveries have cleared on the system and investigate any issues
• Chase outstanding deliveries

• Excellent communication skills
• Customer service experience
• Ability to work in a fast-paced environment
• Experience using SAP
• IT literate; Microsoft Excel, PowerPoint, and Outlook
• Excellent attention to detail
• Good geographical knowledge
• Conscientious and hard-working
• Reliable with good timekeeping