Administrator

Job Overview

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust is recruiting for a Single Point of Access (SPA) Administrator to support adult community health care for housebound patients across South and West Hertfordshire.

In this role you will manage electronic referrals, handle patient telephone enquiries, and use an advanced electronic patient record system to support efficient service delivery.

Location: BRE, Bucknalls Lane, Watford, WD25 9NH.

Working pattern: A 7 day service operating from 8:00 am to 8:00 pm. Shifts are scheduled across these hours, including weekends and Bank Holidays, as the service runs 365 days a year.

Salary: £27,106 - £28,850 per annum, inclusive of HCAS. Salary period: yearly. Closing date: 13/07/:59.

Salary package details are included in the full job offer.

Contact for more information: . Previous applicants need not apply.

Main duties of the job

Flexible working is an essential part of this role, including providing cover for central booking and reception services in line with service needs. The post holder will also be expected to work evenings where required.

The successful candidate will maintain strict confidentiality at all times, recognising the sensitive nature of the service. They will use their initiative to manage day to day tasks effectively and respond to routine queries and challenges.

Key responsibilities

• Process new referrals in line with local Standard Operating Protocols (SOPs).
• Book clinics and appointments, managing cancellations and amendments promptly.
• Maintain health records as required in accordance with local SOPs.
• Accurately enter and retrieve patient information using electronic patient record systems.
• Provide accurate confirmation of appointments to patients.
• Maintain the integrity of patient data on electronic patient records, including the creation and update of records.
• Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate.
• Work with telephonic equipment and computer software used to support the Single Point of Access service.

Person specification Education / Qualification

• Good level of literacy and numeracy and general education.
• NVQ Admin Level 3 in Administration or equivalent.
• European Computer Driving Licence (ECDL) or equivalent.

Experience

• Secretarial or administrative experience in an office environment.
• Experience of working with the general public in a customer or client facing role.
• Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
• Experience of taking, producing and distributing notes as directed.
• Experience of working with patients and carers in a public sector environment.
• Experience of working in a health care environment.

Skills & Knowledge

• Understanding of the need for confidentiality.
• Ability to create and structure office systems, e.g. filing, stationery and equipment ordering.
• Competent in the use of Microsoft Office (Word, PowerPoint, Excel and Outlook).
• Excellent verbal and written skills.
• Able to use own initiative to plan and prioritise own workload to meet deadlines.
• Able to provide evidence of demonstration of the Trust's values and behaviours.
• Evidence of excellent organisational skills.
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is a Disability Confident & Committed employer. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Central London Community Healthcare NHS Trust.