Administrator

Salary: £27,000 per annum, plus annual salary review (up to 3%) & Veolia benefits.

Hours: Monday to Friday, 40 hours per week.

Location: Exeter, EX2 8RF.

Benefits

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on groceries and well known retailers
• Resources to support your physical, mental and financial health
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities

Responsibilities

• Liaise with relevant individuals to ensure customer queries are resolved.
• Escalate when required to Management.
• Drive and promote a culture of high performance and excellence in line with our organisational values.
• Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales.
• Appropriate feedback must be provided to the originator.
• Ensure all Veolia policies, processes and procedures are adhered to.
• Ensure personnel details including payroll are entered into the systems correctly and within time limits.
• Raise Purchase Orders for the supply of goods as approved by site management.
• Liaise with suppliers for the procurement of goods & ensure delivery timescales are met.
• Process invoices raised by suppliers to ensure that payment terms are met.
• Administer purchase orders, disposal invoices, subcontracted collections and associated invoices.
• Control of paperwork on a daily basis including monthly rebate reporting to customers.
• Ensuring the answering of telephones are within the regional expectations.
• Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice).
• Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time.
• Check our Customer Relationship Management system for any queries that have come through and respond as appropriate.
• Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations.

Qualifications and Skills

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data Entry Skills
• Customer Service & Communication Skills
• Compliance & Process Adherence
• Desirable: Experience in Waste Management or a Similar Regulated Industry

Inclusion and Application Process

• We are dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
• As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt in to the scheme and meet the minimum criteria.
• We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.