Administrator

Administrator - Bupa, Crawley (RH10 9LW)

Full Time - Permanent - Salary £29,300 - Days Mon Fri - Location Crawley Health Centre

Overview

We make health happen. This role is a highly motivated administrative position in the Crawley Health Centre, responsible for delivering efficient Bupa Clinics UK services while providing an outstanding customer experience.

Responsibilities

• Welcome patients and handle all patient interactions with hospitality and professionalism.
• Respond to patients' requests professionally and in a timely manner.
• Resolve patient complaints and assist with all inquiries regarding clinic services and operating hours.
• Maintain data protection by following Bupa protocols.
• Schedule patient appointments and manage the multi phone line system, including calls and e mail.
• Ensure working and customer areas are always safe.
• Complete financial administrative duties.
• Maintain accurate records.

What you'll bring

• Proven experience delivering client focused customer service in person (e.g., retail, hospitality, or a similar role).
• Brilliant interpersonal and communication skills, able to build rapport quickly.
• Great time management and flexibility, able to switch tasks and support the team during shifts.
• Excellent attention to detail, solid computing skills and knowledge of Microsoft Office.
• Previous administration experience is preferable but not essential.

Benefits

• Equivalence to 25 days holiday per year (increasing with length of service), with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Annual bonus scheme.
• Support with travel costs via a season ticket loan or Cycle2Work.
• Other benefits and online discounts.
• Participation in the Viva wellbeing programme.

Additional Information

• Bupa is a Level2 Disability Confident Employer. We offer interview/assessment to applicants who meet minimum criteria and provide reasonable adjustments where needed.