Administrator

Job Summary

Position: Administrator (Gloucestershire Service)
Location: Gloucester, Gloucestershire
Salary: £23,821.00 £25,900.00 per annum, dependent on experience
Type: Permanent, Full Time
Hours: 37.5 hours per week (9am 5pm, Monday Friday)
Application Deadline: Tuesday, 12 May 2026

About the Organization

Via is committed to providing health and wellbeing support to people affected by alcohol and drug use. The organization emphasizes core values of Care, Be human, and Do the right thing. Via aims to nurture a positive workplace culture where colleagues feel valued, recognised, empowered, and supported.

Responsibilities

• Handle telephone, email and in person enquiries with empathy, accuracy and professionalism.
• Act as the consistent point of contact for ongoing queries related to new referrals, appointment bookings, or service processes.
• Maintain accurate and timely records on the case management system.
• Identify risks during referral screening and day to day contact, escalating concerns in line with Safeguarding policies.
• Assist in other administration areas, including prescriptions and invoicing when required.

Qualifications

• Passion for working with people affected by substance misuse or other vulnerabilities.
• Confident communication and interpersonal skills, with the ability to build rapport quickly with diverse groups.
• Strong IT skills.
• Desirable experience with safeguarding principles and handling sensitive information.
• Ability to stay calm under pressure and be a good listener.

Contact

Our Senior Administrator, Piper Holmes, is happy to discuss this role. Please contact via email at .