Administrator

We are expanding our operations and are seeking a motivated and professional Branch Administrator to join our new Loughborough (LE11) office. In this role, you will provide high quality administrative support, assist core workstreams, complaint investigation which includes drafting of written responses, and coordinate key tasks to ensure the smooth day to day running of the branch. The role offers a competitive salary, annual bonus, and an excellent benefits package.

Duties and Responsibilities

• Maintaining a range of spreadsheets and ensuring all information is accurate and consistently up to date.
• Supporting HR administration by tracking out of hours activity, including daily overtime and standby rotas, as well as monitoring holiday and sickness records.
• Keeping the line manager informed of any outstanding, unusual, or extended leave.
• Supporting the Branch Support Manager with reporting requirements and the smooth day to day running of the branch.
• Complaint investigation which includes drafting of written responses.
• Assist with new starter inductions and complete termination documentation for leavers.
• Ensure all leave forms, ACFs, and RTW documentation are accurately completed and securely filed.
• Provide cover and support to other areas of the Operational team when required.
• Deliver general support to other areas of the business as needed.
• Manage procurement of uniforms and stock.
• Attend meetings as required, acting as minute taker and ensuring accurate and timely circulation of minutes.

Essential Criteria

• Previous experience in an Administrative role.
• Proficient in MS Office, particularly Excel, Word and PowerPoint.
• Strong understanding of accurate record keeping for compliance purposes.
• Professional telephone manner.
• Excellent attention to detail.
• Experience using email systems.
• Strong written and verbal communication skills.
• Exceptional organisational and planning abilities.
• Practical, common sense approach to problem solving.
• Target driven, with the ability to work to strict deadlines.
• Ability to build effective working relationships.
• Strong analytical and problem solving capability.
• Resilience and the ability to perform well under pressure.
• Confident IT user with a proactive, "can do" attitude.
• Commercial awareness and a good understanding of building maintenance.

Desired Criteria

• Experience within the social housing sector.
• Previous experience using MS SharePoint.
• Previous repairs planning experience.

Benefits

• Competitive salary.
• Company performance based bonus up to 10% every year.
• Option to opt into Salary sacrifice car lease.
• 25 days annual leave + bank holidays + your birthday off (34 days total).
• 26 weeks full pay maternity leave.
• 8 weeks full pay paternity leave.
• Annual pay reviews.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Vast directory of training on bespoke in house Learning Management System.
• 24/7 access to GP appointment for you and your immediate family from Day 1.
• Private Pension with Employer contribution of 3 6%, Life Insurance and direct access.
• Private healthcare and dental care.
• Cycle to work scheme.
• Retail and mobile phone provider discounts.

Equal Opportunity Employer

We believe in equality, diversity and respect for all and encourage applications from all sectors of the community.