Administrator

Worcestershire Acute Hospitals NHS Trust

Administrator

The closing date is 10 March 2026

This advertisement is currently only open for candidates from Hereford And Worcestershire NHS

An exciting opportunity has arisen within the General Surgery/Urology Directorate for a Administrator to work as part of the General surgery/Urology team. We are a strong, proactive team who welcome innovation and adaptability within the service.

The position is full time and may require cross site cover at Alexandra Hospital, Kidderminster Hospital, Worcester Royal Hospital. We also offer some flexibility with home working for a limited amount of days per week.

You'll be required to prioritise your own workload on a day-to day basis. Excellent IT and communication skills are essential for this role.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We require a strong communicator and dedicated team player.

We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.

Main duties of the job

Applicants should have excellent communication skills; possess excellent interpersonal and organisational skills, a flexible approach to duties and the ability to use their own initiative. Applicants will need to be able to prioritise their workload and work under pressure. Their responsibilities will be varied but will include dealing with patient queries, arranging standby day case admissions and inputting P codes onto the trust system.

Being comfortable and competent in dealing with incoming and outgoing phone calls, dealing with patient enquiries and liaising with both clinical and administrative colleagues to deliver information.

Ensuring P codes are recorded accurately on the patient's record and inputting P codes as and when appropriate following the trust guidelines. Requesting and inputting prior approval codes on patient's record.

Providing support to patients in booking appointments directly onto PAS as and when telephone queries are made, or if instructed by the divisional management team to do so, including sending out letters to patients.

Knowledge and understanding of RTT outpatient clinic outcome definitions in line with RTT validation processes to accurately detail the patient journey.

Providing additional support as and when the directorate requires.

Knowledge of the trust's internal systems: Bluespier, PAS, CLIP and WREN.

Supporting with validation of waiting lists.

Booking standby patients onto theatre lists.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

An efficient individual is required to provide support to the divisional management team to support the directorate meeting the trust's operational targets. Applicants should have excellent communication skills; possess excellent interpersonal and organisational skills, a flexible approach to duties and the ability to use their own initiative. Applicants will need to be able to prioritise their workload, and work under pressure. Their responsibilities will be varied but will include dealing with patient queries, arranging standby day case admissions and inputting P codes onto the trust system. Requesting and inputting prior approval codes for patients' surgery. The vacancy is to cover Monday Friday.

Being comfortable and competent in dealing with incoming and outgoing phone calls, dealing with patient enquiries and liaising with both clinical and administrative colleagues to deliver information.

Ensuring P codes are recorded accurately on the patient's record and inputting P codes as and when appropriate following the trust guidelines.

To provide support to patients in booking appointments directly onto PAS as and when telephone queries are made, or if instructed by the divisional management team to do so; to include sending out letters to patients.

Knowledge and understanding of RTT outpatient clinic outcome definitions in line with RTT validation processes to accurately detail the patient journey.

Providing additional support as and when the directorate requires.

Knowledge of the trust's internal systems: Bluespier, PAS, CLIP and WREN.

Supporting with validation of waiting lists.

Booking standby patients onto theatre lists.

Person Specification Qualifications

• Typewriting / word processing RSA Level 2 or equivalent
• GCSE English and Maths at Grade C or above, or equivalent
• AMSPAR qualification or working towards AMSPAR medical terminology qualification

Skills / Knowledge

• Self reliant, ability to work independently and as part of a team
• Working knowledge of Microsoft Office
• Good telephone skills
• Excellent verbal and written communication skills
• Good organisational skills
• Knowledge of NHS systems
• Working knowledge of Oasis / PAS / Bluespier / EZnotes

Personal Qualities

• Able to work in demanding conditions where there is a high volume of activity
• Accurate and attention to detail
• Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices

Experience

• Previous medical secretarial / hospital experience
• Previous experience working in a busy office
• Previous experience of dealing with members of the public
• Knowledge of NHS systems
• Working knowledge of CLIP / PAS / Bluespier / EZnotes

Other Job Requirements

• Adaptable / Flexible
• Able to prioritise workloads
• Willing to work flexible hours

Employer name

Worcestershire Acute Hospitals NHS Trust