Administrator

Administrator Washington Permanent / Full-TimeUp to £26k + Flexible Benefits

Freedom Group have an exciting opportunity for a full-time Administrator to join our Faults team based in Washington. This is a fast-paced and dynamic role supporting our client Northern Powergrid, where you'll be responsible for updating and maintaining our works management system and responding to daily enquiries from both site-based engineers and client contacts.

This role offers a structured development pathway through a pay-point based framework, linked to competence, performance, knowledge, and experience. It's a great opportunity for someone looking to grow and be rewarded for continuous improvement and strong performance.

Working hours: Monday to Friday, 09:00 - 17:00

Some of the key deliverables in this role will include:

• Answering telephone and email enquiries from internal and external stakeholders.
• Completing tasks within the works management system (training will be provided).
• Working alongside an experienced administrator to learn day-to-day responsibilities.

What we're looking for:

We're looking for someone who thrives under pressure, can prioritise effectively, and enjoys working both independently and as part of a team. Ideally, you'll have:

• Competence in Microsoft Word and Excel.
• Excellent communication and customer service skills.
• Strong attention to detail, organisational skills, and analytical thinking

Desirable:

• Previous administrative experience.
• Familiarity with works management systems.
• Ability to handle multiple enquiries efficiently.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• Competitive salary
• 23 Days Holiday plus bank holidays
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes
• Personal development programme

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About us:

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.