Administrative Officer (AO)

Administrative Officer (AO)

Location: Cardiff (CF10 1ET)

Additional information

• Office-based role, 37 hours per week with flexi start/end times
• Pay rate: £12.86ph

If you're organised, confident communicating with people, and thrive on getting things "right first time", this is a great opportunity to support the smooth running of courts and tribunals. Our Client is hiring for a reputed client where your attention to detail and customer service can genuinely make a difference.

What you'll be doing

• Preparing papers, files and court/tribunal documents for hearings, meetings and activity days
• Creating and updating records using an in-house computer system, supporting accurate data input
• Handling post opening and dispatch, general photocopying and filing
• Booking and preparing meeting rooms, creating agendas and joining instructions, and preparing handouts
• Drafting standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines
• Clerking civil and family courts and tribunals-making sure papers and materials are up to date
• Assisting court users with enquires (in person, by phone and in writing), supporting listing and rota activity
• Contacting relevant parties, scheduling and serving court documents, and executing warrants where required (including chip and pin)
• Processing casework tasks such as orders, claims and fines/fees administration, working to agreed targets for throughput and accuracy
• Checking and verifying documents, records and statistics against criteria and procedures
• Producing basic statistical analysis reports and supporting straightforward financial processing where needed
• Contributing to team information board (TIB) meetings and supporting continuous improvement using lean-based approaches

What you'll bring

• Strong administrative capability with a proven ability to follow guidelines and instructions accurately
• Excellent customer service skills, with a calm, helpful approach when working with the public and stakeholders
• Competence with office administration tasks (filing, document preparation, record keeping)
• Confidence handling enquiries face to face, over the phone and via correspondence
• A proactive mindset-discretion and initiative within set systems, with a focus on continuous improvement
• Comfort working to workload targets while maintaining high accuracy

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.