Administrative Officer

Home Office - Cardiff Service and Support Centre

Job Description Admin Officer

Location: Peterborough SSC, 2 QUAYHOUSE, PE2 8YY

Office Based

Pay: £13.85 per hour

Working Days / Hours: Monday to Saturday, 37 hrs per week, 8am - 7pm. 5 days a week across the spectrum of opening hours - rota basis - rota provided 3 months in advance.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Responsibilities

The SSC Administrative Officer will primarily be expected to conduct Asylum Registration, Further Submission and Family & Human Rights tasks, all of which are case preparation. This includes conducting checks on customers, updating systems, interviewing customers, scanning documents, enrolling biometrics and serving documentation. The job holder will undertake comprehensive training for each workstream and will be managed in accordance with Home Office HR policies.

• Reviewing customer applications, holding face to face conversations to capture relevant information, and identifying any safeguarding concerns.
• Recording biometric data.
• Supporting the asylum screening process, working with colleagues to complete and issue relevant paperwork.
• Conducting visits to customers unable to be present at an SSC for biometric enrolment, attending a location convenient to the customer to complete biometric capture.
• Completing admin tasks essential to the customer application, updating IT systems, digitising documents, and taking responsibility for moving/tracking passports.
• Representing Decision Enablement Services positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence.
• Additional duties within the scope of the grade will vary depending on business needs. Public facing work is fast paced, interesting and varied; it may be pressurised, so an ability to be flexible and prioritise is important.

Required Training

Safeguarding training required if not completed recently.

Training Period

No annual leave during training. Up to 6 weeks.

Clearance Level

CTC + DBS, to be applied for by Brook Street upon a successful application.

Role Specific Requirements

You must hold a valid passport and have lived in the UK for longer than 3 years. Periods of 6 months or longer spent outside the UK in the last 3 years will not be accepted. This role requires security clearance that will be processed for you upon successful application.

Recruitment Support

Brook Street supports the Armed Forces Covenant and will guarantee interview appointments for veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, and as a supplier to the Public Sector Resourcing Framework (PSR), Brook Street will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel, please reach out via the Brook Street website to register your interest and state the role you are interested in. Brook Street will interview the best candidates from within that group.