Administrative Assistant

Role Administrative Assistant

Area Operations & Client Support

Based London Office-based

Sector Financial Services

Salary Up to £28,500

We're working with a well-established organisation within the professional services sector that is looking to appoint an Administrative Assistant to support their operations and client services team.

This is a varied role offering exposure across administration, client liaison, and operational support within a professional, fast-paced environment.

As an Administrative Assistant, you will:

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and escape complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

What we're looking for:

• Previous administrative experience in a busy office environment
• Strong customer service skills
• Excellent written and verbal communication
• High attention to detail and accuracy
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Ability to prioritise workload and meet deadlines
• A proactive, positive and professional approach