Administrative Assistant

Can you stay focused and work hard to get the job done?

Have you enjoyed being part of a team and bringing a positive, enthusiastic attitude to your work each day?

Are you someone who would love to make a difference by supporting customers across the UK? If so, we'd love to hear from you This is an exciting opportunity to provide efficient and effective support that helps deliver the key priorities of the Operations and Customer Services Directorate (OCSD). In this role, you will play an important part in helping the organisation meet Service Level Agreements, Secretary of State requirements and agency targets while delivering a high-quality service to customers.

You will work in a people-focused environment that champions recognition, involvement, development and support for all, while working in line with Civil Service values.

Joining our department comes with many benefits, including: Employer pension contribution of
28.97% of your salary.

Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below Find out more about what it's like working at: Driver and Vehicle Licensing Agency

• Department for Transport Careers Your responsibilities will include, but aren't limited to: Work collaboratively to open, assess, deliver, validate, process and input or scan applications, perform general administration and casework activities, escalating issues when required.

Offer help and advice to customers, stakeholders and colleagues in a timely and professional manner using various communication channels.

Support public safety and enforcement by capturing all data accurately and efficiently minimising any potential risks against criminal activities.

Efficiently operate, maintain, and resolve minor hardware or software problems and escalate where appropriate Manage own time effectively and prioritise workloads to meet performance and accuracy targets.

Take ownership of personal development plans.

For further information on the role, please read the role profile.

Please note that the role profile is for information purposes only

• whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.

This job advert will detail exactly what will be assessed during the recruitment process.

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