Administrative Assistant - Drug Safety

Position Summary

Administrative Assistant - Drug Safety. On site role, Monday Friday, based at ProPharma office in Richmond, North Yorkshire (DL10 5HX). The assistant supports adverse event (AE) and product quality complaint (PQC) follow up services and Medical Information enquiry teams, performing administrative duties, correspondence, data entry, file management, and quality assurance in accordance with client working practices and company SOPs.

Responsibilities

• Answer the company main telephone line courteously and transfer calls as required.
• Provide reception support, welcoming, signing in visitors and covering front desk duties on an ad hoc basis.
• Assist the filing clerks: process daily mail, post, archive, and monitor stationery supplies.
• Manage the full cycle of AE/PQC follow up correspondence: type, format letters, faxes and emails, assemble enclosures, perform quality checks, and send to clients within specified deadlines.
• Record solicited follow up information into AE/PQC report forms, quality check the reports, and forward them to clients as per client WPs.
• Track all follow up actions in client databases and inform clients regularly when cases are closed.
• Maintain high quality standards, comply with SOPs, Working Instructions, Health and Safety policies, and confidentiality and data privacy requirements.

Qualifications

• Experience working in a professional team environment.
• Strong written and oral communication skills.
• High accuracy, attention to detail, and productivity across all tasks.
• Excellent organisational and prioritisation skills with effective workload management.
• Good understanding of processes and ability to follow procedures.
• Pleasant telephone manner and basic computer skills (MS Office).
• Availability to work from the Richmond office Monday Friday.

Location

Richmond, North Yorkshire (DL10 5HX). On site, Monday Friday.

Equal Opportunity Statement

ProPharma is an equal opportunity employer and celebrates diversity, equity and inclusion. All applicants are considered on the basis of merit.