Administrative and Receptionist

To provide assistance to GPs and practice staff and to serve as a point of contact for patients, acting as the main liaison between patients, GPs, and other clinical staff.

Job Responsibilities

• Administration
  • Maintain, update and monitor the computerised registration database.
  • Ensure all new registrations are entered and all changes, transfers and deletions are recorded accurately.
  • Monitor the accuracy of the registration database as required.
  • Monitor stock levels, usage and re order requirements of stationery and sundry items; liaise with the practice manager for orders.
  • Scan and file post according to protocol; enter all data into the system and stamp in GP post folders.
  • Prepare patient records for solicitor requests, including photocopying, ordering postage, arranging recorded delivery and managing a small petty cash float.
  • Create and publish posters, stationery and practice leaflets; replace posters weekly and keep leaflets stocked.
• Receptionist
  • Receive patients, verify appointments, and guide them to consultation rooms.
  • Operate the appointment system, booking appointments and recalls.
  • Receive and issue repeat prescriptions, ensuring they are complete and correct.
  • Prepare consultation rooms and maintain cleanliness of reception and waiting areas.
  • Operate the telephone system, diverting calls and taking messages.
  • Conduct start and end of day procedures, including opening premises and securing the building.
  • Handle any other delegated duties deemed appropriate to the post.

Special Requirements

• Strict adherence to confidentiality.
• Independent judgement, resourceful and capable of working without direct supervision.
• Keyboard and computer literacy (preferred).
• Excellent communication skills.
• Ability to manage workload priorities and maintain accuracy in transcription.

Experience

• Experience with Windows software (e.g., Word, Excel).
• Keyboard skills and computer literacy.
• Experience working in primary care or a caring environment is an advantage but not essential.