Administration Support Officer

We are looking for an Administration Support Officer to join our Podiatry team, supporting patients to optimise their experience.

Main duties of the job

You will support optimisation of clinical diaries through following the administrative standard operating procedures. This will include:

• Answering calls
• Responding to patient queries
• Booking appointments
• Sending out appropriate patient communication
• Registering referrals

You will be required to work in our electronic notes system (EMIS) and your role will involve adding appropriate documentation to patient records.

Depending on service need, you may also cover reception duties which will include meeting and greeting patients and visitors.

Other responsibilities may include ordering stationery and supplies, being a fire warden, and making room bookings.

Benefits

Agenda for Change Salary, full NHS benefits, 27+ days annual leave, and participation in the NHS Pension Scheme.

Experience

• Administration work relevant to the position applied for
• Customer/client interaction
• Good interpersonal and communication skills with the ability to liaise confidently and professionally face to face and over the telephone with a variety of people
• Good level of IT literacy
• Experience of working in an office environment dealing with correspondence, filing, photocopying and routine administrative work.
• Experience working in a health/social care or service oriented organisation

Qualifications

• NVQ 2 in Administration or equivalent experience
• Numeracy and Literacy level 1 qualification or equivalent demonstrable skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.