Administration Coordinator

Overview

The Administration Coordinator position in Bromsgrove, based fully in the office, offers a permanent, full-time schedule with a salary between £25,000 and £26,000 per annum. This role supports the sales function by coordinating customer orders and managing daily operational tasks. You will handle logistics and provide administrative support to clients across international markets. Proficiency with Sage software and strong organisational abilities are essential for this varied position. The successful candidate will ensure orders are processed accurately and that operations run smoothly, acting as a key link between the sales team and customers. This is an office-based role, Monday to Friday, 9:00am to 5:00pm.

Responsibilities

• Provide administrative support to the sales team.
• Process customer orders accurately using Sage.
• Manage customer enquiries via telephone and email in a professional and timely manner.
• Coordinate customer orders from enquiry through to delivery.
• Liaise with logistics providers to monitor shipments and provide updates to customers.
• Assist with organising sales trips, including booking appointments and coordinating travel logistics.
• Prepare and maintain customer records and documentation.
• Support with customer returns, exchanges and aftersales administration.
• Work closely with internal departments to ensure orders are processed efficiently and deadlines are achieved.
• Produce reports and maintain accurate records using Microsoft Excel.

Qualifications

• Previous experience within an Administration, Sales Administration or Customer Service role.
• Experience using Sage.
• Strong Microsoft Office skills, particularly Excel.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• Strong communication skills and a customer-focused approach.
• Able to prioritise workloads and work effectively in a busy office environment.
• Experience within an international business, export or logistics environment would be advantageous but is not essential.
• Additional language skills, particularly French or Italian, would be beneficial but are not essential.

Benefits

• Salary of £25,000 - £26,000, depending on experience.
• Monday to Friday working hours - no weekends.
• Up to 29 days annual leave (depending on length of service) plus bank holidays.
• Additional birthday leave.
• Employer pension contribution.
• Staff product allowance after probation.
• Employee wellbeing programme.
• Flexible working hours (subject to business requirements).
• Free onsite parking.

If you're an organised administrator with Sage experience, excellent attention to detail, and enjoy working as part of a collaborative team, click Apply today or contact Holly Bevan at Pertemps for more information.