Administration Co-ordinator - Catering

Administration Co-ordinator

Location: Cromwell Hospital, London SW5 0TU

Type: Full Time - Permanent (37.5 hours per week) Monday to Friday

Salary: £32,252.73 + excellent benefits

At Cromwell Hospital, providing an exceptional experience for our patients relies on the smooth running of every service behind the scenes. Our Support Services team plays a vital role in ensuring our catering, hospitality and retail operations are efficient, compliant, and well supported.

As an Administration Co ordinator, you'll be at the heart of our operation, providing comprehensive administrative support across catering and hospitality services. From managing reports and payroll submissions to supporting financial processes, bookings, compliance records and operational administration, you'll help ensure services run effectively while supporting an outstanding patient and customer experience.

How you'll help us make health happen

• Co ordinate and produce weekly and monthly KPI reports, dashboards, trackers, and management information.
• Support retail administration, including sales reporting, EPOS analysis, till programming support, and performance reporting.
• Manage hospitality booking administration, liaising with stakeholders and operational teams to ensure requirements are delivered accurately.
• Maintain rota administration, time and attendance records, payroll submissions, and associated documentation.
• Support absence management processes by maintaining accurate sickness, holiday, and return to work records.
• Provide procurement and ordering administration, raising purchase orders, tracking requests, and resolving supplier queries.
• Process invoices, support financial reconciliations, and maintain accurate financial records and documentation.
• Assist with stock take administration, inventory reporting, and variance investigations.
• Maintain training records, compliance documentation, training matrices, and competency records.
• Support governance and audit activities by collating evidence, maintaining records, and tracking actions.
• Assist with incident, complaint, and reporting administration, ensuring accurate records are maintained.
• Provide meeting administration, including scheduling meetings, maintaining shared records, and documenting actions where required.
• Ensure confidential information and operational data are handled accurately and securely in line with company policies.

Key Skills / Qualifications

• Previous experience in an administrative, co ordination, or support role within hospitality, catering, facilities management, healthcare, or a similar environment.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail with experience maintaining accurate records and producing reports.
• Confident user of Microsoft Office applications, including Excel, Word, and Outlook.
• Experience working with operational systems such as EPOS, payroll, time and attendance, booking, or ordering systems.
• Understanding of financial administration processes, including invoices, reporting, reconciliations, and data analysis.
• Strong communication skills with the ability to build effective relationships across teams and stakeholders.
• Ability to handle confidential and sensitive information professionally and appropriately.
• Proactive and organised approach with strong problem solving skills.
• Ability to work independently whilst supporting a busy operational team.

Desirable

• Experience working within a hospital, healthcare, or other highly regulated environment.
• Experience supporting audit, governance, or compliance administration.
• Knowledge of stock management, inventory control, or procurement processes.
• Experience supporting retail operations, including sales reporting and EPOS systems.
• Understanding of payroll, rota management, and time and attendance administration.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions through Gympass.
• Various family friendly benefits.
• Free onsite massages as a recognition for your hard work.
• Opportunity to participate in our annual awards ceremony.