Administration Assistant (Office-Based)

We are seeking an organised and reliable Administration Assistant to join our team in a busy, office-based environment. This is a part-time position (up to 20 h per week) in a varied and fast-paced role providing administrative support across training delivery, client services, and day-to-day office operations for an aviation training theory school.

You will work closely with managers, colleagues, clients, and students, supporting the smooth running of the business while managing multiple priorities with accuracy and professionalism.

Key responsibilities

• Provide day-to-day administrative support to managers and teams
• Handle calls, emails, enquiries, and visitors professionally
• Manage shared email inboxes, ensuring correspondence is prioritised, actioned, or escalated appropriately
• Support client and student administration, including enrolment and ongoing course support
• Assist with sales administration, including record-keeping and weekly sales reporting
• Support compliance requirements, audits, and confidential record management in line with data protection
• Assist with exam administration and invigilation processes
• Collate and check data to support regular reporting
• Maintain Health & Safety standards and comply with company policies and procedures
• Support general office operations, to perform other such duties, appropriate to the role, as may be required by the business from time-to-time.

Skills/knowledge

Essential

Good customer service skills, with the ability to communicate effectively with customers and colleagues at all levels, both written and orally. Ability to deal with fractious situations that may arise.

• Great organisational skills
• Good ICT/keyboard skills.
• High level of literacy and numeracy.
• Sound time management skills and the ability to prioritise own work.
• Accurate record-keeping skills.
• Knowledge of financial processes

Desirable

• Ability to support change and transitions within the working environment.
• To be familiar with Data protection and the importance of working with confidential information.
• Generate new business from soft sales by creating a sales funnel and ensuring the sales process is followed to gain new business.

About Us

Cranfield Aviation Training School Ltd (CATS) is a leading pilot training school. With multiple worldwide satellites and numerous partner schools utilising our training courses and online and printed study materials.

CATS became a leading educational institution by virtue of its strongly-held values namely, integrity and fairness shown to students and its honesty in all its dealings. CATS has embedded innovative student-centred teaching methodologies which permeate the organisation and are fully compliant with aviation regulatory requirements.