Administration Assistant

Administration Assistant - Customer Service (ALS Coventry)

Join ALS as an Administration Assistant in our Customer Service department. You will pre register samples, arrange collections and deliveries, and support customers to ensure satisfaction.

Day to Day Responsibilities

• Scanning and filing documents
• Inputting and maintaining data using Excel
• Booking sample collections and bottle deliveries
• Responding to enquiries and providing appropriate information or referrals
• Reviewing and reporting anomalies to customers
• Answering calls and providing support to Customer Services
• Assisting with reporting of results
• Raising credit notes and manual invoices for Customer Services
• Ad hoc duties as required to support business directives

Qualifications

• Office administrative experience, preferably within a commercial organisation
• Excellent planning, organisational and time management skills
• Effective written and verbal communication skills
• Meticulous attention to detail in a fast paced, highly regulated environment
• Solution oriented approach and flexibility in supporting and back filling team members
• Experience working with IT systems including MS Office

Benefits

• Annual leave starting at 25 days (rising to 30) + 8 public holidays (pro rated for part time)
• Ability to buy additional annual leave
• Enhanced Company Sick Pay Scheme
• Salary progression scheme based on technical and behavioural competencies
• 'Celebrating Success' Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub
• Learning and study support
• Group Personal Pension Plan
• On site car parking

Equal Opportunity Employer

Everyone matters. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible, you must be a citizen or permanent resident of the country you apply to, or hold or be able to obtain a valid working visa.