Administration Assistant

Job Description Administration Assistant

Reports to: Head of Landscaping Sales. Responsible for: No direct reports.

Job Purpose

To provide efficient and proactive administrative support to the Sales Team, ensuring smooth day-to-day operations and excellent customer service within a busy sales environment.

Key Responsibilities General Administration

• Process sales orders, estimates, and related documentation accurately and promptly.
• Maintain and organise electronic and paper filing systems.
• Answer incoming calls to the department, directing them to the appropriate person.
• Provide general administrative support to the sales team, and assisting other teams as needed.

Customer Service

• Support the management and development of customer and supplier relationships.
• Handle queries professionally and assist in resolving issues quickly to maintain strong working relationships.

General Duties

• Contribute to the continuous improvement of company systems and processes.
• Undertake additional duties as required to support operational needs.
• Adhere to all company policies and procedures.
• Work in line with the company's Equality, Diversity, and Inclusion Policy.
• Collaborate effectively with all employees to support company goals.

Skills and Attributes Required

• IT literate - confident using Microsoft Office (Outlook, Word, Excel) and other business systems.
• Excellent communication skills - clear and confident telephone manner.
• Strong organisational skills - able to manage multiple tasks and prioritise workload effectively.
• Proactive and willing to learn - demonstrates initiative and a positive attitude to developing new skills.
• Attention to detail - maintains accuracy and consistency in administrative work.
• Reliable and self motivated - able to work independently and as part of a team.
• Resilient and adaptable - comfortable managing repetitive tasks while maintaining quality and focus.

Personal Characteristics

• Friendly, professional, and approachable.
• Dependable and trustworthy with a strong sense of responsibility.
• Calm and composed under pressure.
• Committed to delivering a high standard of work and supporting the wider team.

Health and Safety

• Comply with all Health and Safety regulations and safe working practices. Report any concerns or breaches to your Manager or, in their absence, to a Director.

This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.