Administration and Operations Manager
Posted 1 day 22 hours ago by 17 Bruton Street
Operations Manager
17 Bruton Street Full-time
Salary : up to £55000,00
About UsRecognised among the UK's Top 100 Restaurants, we are dedicated to delivering exceptional hospitality through outstanding food, service, and attention to detail. Our environment is fast paced, ambitious, and driven by a commitment to excellence at every level.
Inspired by global travels and rooted in seasonality, sustainability, and provenance, Lilibet's offers elegant and innovative seafood led dining. Our 160 cover destination features an oyster bar, fireside grill, cocktail bar, private dining room, and year round terrace, creating a memorable experience for every guest who walks through our doors.
As we continue to grow, we're looking for talented individuals who share our passion for hospitality, operational excellence, and creating exceptional guest experiences.
The PositionWe're looking for a highly organised and proactive Operations Manager to help keep our restaurant running smoothly behind the scenes.
Working closely with the senior management team, you'll support the day to day operation through administration, systems management, finance support, stock control, supplier coordination, and compliance. You'll also play a key role in improving processes, implementing systems, and helping drive operational efficiency across the business.
Our Operations Manager will bring:- At least 2 years' experience in an operations, administration, office management, or similar hospitality support role.
- Strong administrative, organisational, and multitasking skills, with the ability to support both front and back of house operations.
- Confident IT skills, including Microsoft Office, reporting tools, and operational systems.
- Excellent written and spoken English, with professional communication skills and great attention to detail.
- A proactive, solutions focused approach and the ability to stay calm under pressure.
- Act as the primary support contact for POS and operational systems, including Eposability, Oracle, and other hospitality platforms.
- Provide first line support for system issues, updates, maintenance, and training.
- Maintain company records, procedures, and operational documentation.
- Improve and implement operational systems and processes.
- Coordinate ordering of office supplies, uniforms, equipment, crockery, linen, and other operational items.
- Support purchasing, supplier relationships, stock control, and deliveries.
- Organise weekly stock takes and maintain accurate inventory records.
- Monitor costs and identify opportunities to improve efficiency.
- Coordinate health and safety administration and compliance processes.
- Manage relationships with consultants, contractors, and pest control providers.
- Monitor audits, maintenance issues, and corrective actions.
- Support managers with safety checks and maintenance schedules.
- Prepare operational reports and performance trackers.
- Support process improvements and action planning.
- Liaise with management, suppliers, contractors, and external partners.
- Support wider leadership projects as required.
We have curated a fantastic selection of workperks to attract the very best people in the industry. This is just the start
Inhouse Perks- Meals on Us-Always
- Opportunity to dine for free with a friend
- Guaranteed time off on Christmas and Boxing Day, we will be closed on these days.
- Take a paid day off on us to celebrate your birthday in style.
- 24/7 Health & Wellbeing Support
- Discounted Gym Memberships
- Exclusive Industry Perks
- Cashback Card and Shopping Discounts
- Entertainment Deals