Admin Officer

Admin Officer

Location: Lincoln, LN5 7PS
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're someone who thrives on helping people through complex situations, this is a brilliant opportunity to support the justice process. Our Client is hiring for Admin Officers at Lincoln County Court-where your communication, administration, and calm approach can make a real difference to users, stakeholders, and wider teams.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance-particularly for users with specific or complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
• Processing operational support work using standard operating procedures to meet performance targets and service standards
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

• A strong customer-focused mindset and confidence communicating clearly and consistently with a wide range of people
• The ability to manage sensitive information responsibly and accurately
• A methodical approach to administration, able to follow processes and meet operational standards
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests

Additional information:

• You'll support compliance and day-to-day operations under team leader guidance, including theatre of tasks such as judicial business support (e.g., diary coordination, as locally required).
• If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Ready to bring your customer service strength to a meaningful role?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.