Admin Officer

Administrative Officer

Location: 379 York Road, LS9 6TA Pay rate : £12.71ph Monday-Friday 9am-5pm

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and people on probation-welcoming them professionally face-to-face, by phone and email
• Logging arrivals and departures, notifying the right member of staff and issuing visitor passes/security fobs as required
• Answering reception enquiries with clear, basic information, and escalating more detailed questions to the appropriate manager
• Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
• Remaining alert to safeguarding/risk indicators and taking appropriate action, including updating relevant records where necessary
• Managing key building logistics including mail, ordering stationery/PPE, supporting meeting rooms and event set-up/registration
• Supporting day-to-day petty cash and travel warrants arrangements
• Helping maintain building health & safety and security, including operating physical security as a key holder, monitoring CCTV, supporting alarms/testing, and assisting evacuation measures (where trained)
• Logging building faults/incidents, escalating maintenance needs and making urgency decisions within guidelines
• Providing confidential, high-level administrative support for operational case administration when required (including filing, producing correspondence, scanning/archiving sensitive data and updating records)

What you'll bring:

• Proven proficiency in ICT, with strong skills across Microsoft Office applications
• Excellent verbal and written communication skills-clear, respectful and confident
• A professional, empathetic approach-supporting diversity and anti-discriminatory practice in everything you do
• The ability to work at pace while maintaining accuracy, especially when situations become stressful
• A strong sense of responsibility and discretion when handling sensitive and confidential information
• The confidence to support colleagues and cover during periods of absence (training will be provided)

Additional information:

• Core hours include regular unsocial hours (evenings and/or weekends) based on business need, including late night cover

If you're successful in your application an Enhanced DBS along with client vetting will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.