Admin Officer

Admin Officer - Tribunal Hearing Centre

Location: London EC14 4QU
Working Days / Hours: Mon-Fri 37 hours
Working Pattern: Fully office based 9am - 5pm
Pay Rate: £13.36

If you're someone who thrives on supporting people, keeping services moving smoothly, and working with accuracy under pressure, this is a fantastic opportunity. Our Client is hiring within a Tribunal Hearing Centre - helping ensure hearings are properly prepared, supported and delivered, while customers feel listened to and clearly guided.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs)
• Follow complaints processes and procedures-responding promptly where needed and updating OPTIC as required
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What we are looking for:

• Proficient in Microsoft Office applications, including Excel, Word and Outlook
• Strong administrative and clerical skills, including accurate data entry, document preparation and email management

Additional information:

You'll be supported by team guidance, including operational procedures and team leader oversight for health & safety activities.

Company & Equality support statements

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.