Admin Officer

If you're organised, calm under pressure, and motivated by work that makes a genuine difference, this is a role where your admin skills directly support people and communities. Our Client is looking for a dedicated team member to provide efficient administrative support-helping keep people on probation and victims properly supported through accurate, timely processes.

What you'll be doing:

• Setting up and maintaining accurate people-on-probation and victim information on approved databases
• Supporting referrals and improving relationships between offender management, victims, interventions, service providers and external agencies
• Preparing, maintaining and collating case records, files and management information to required standards
• Receiving and distributing information and communications via telephone, paper and email
• Providing cover for reception and handling telephone enquiries efficiently
• Acting as a single point of contact within the unit for specialist area work as required
• Making practical arrangements for the implementation of the Sentence Plan (appointments, directions, etc.)
• Supporting enforcement administration when needed, including issuing travel-related vouchers/warrants and keeping appropriate records
• Organising equipment, materials and facilities for case-related activity, and reporting faulty items for repair/replacement
• Supporting meetings as required (agenda, notes/minutes and action points)
• Carrying out safeguarding children duties in line with statutory responsibilities and agency policies
• Working to Health and Safety policies, including undertaking equipment tests where required

What you'll bring:

• Ability to use databases and strong keyboard/IT skills, including Word and basic Excel
• Confident written and verbal communication skills to liaise with a wide range of individuals
• Strong attention to detail to keep records accurate and up to date within specified timescales
• Ability to work on your own initiative, with a steady, reliable approach
• Confidence and empathy when dealing with people who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking the right support in line with office procedures
• A commitment to equality and inclusion, and an understanding of how it applies to day-to-day work
• A pro-social mindset-reinforcing positive behaviour and attitudes, and challenging anti-social behaviour and attitudes

Additional information:

• This role may involve some out-of-hours work.
• You'll handle sensitive and confidential information, so discretion and adherence to policy are essential.
• All candidates are subject to security and identity checks, along with client vetting prior to taking up post.