Admin Officer

Admin Officer
Location: Sheffield Magistrates Court S3 8LU
Pay: £12.86 per hour, increasing to £13.25 after 12 weeks

If you're someone who enjoys keeping things running smoothly, supporting people with care, and bringing structure to busy days, this is a great opportunity to join a supportive team in a customer-facing administration role. Hiring for a reputed client on a full-time basis, office based in Sheffield.

What you'll be doing:

• Undertake administration to prepare for, facilitate and support a range of hearings
• Provide clear customer service to users and stakeholders face to face, by telephone (incoming and outbound) and via correspondence in different formats
• Use service scripts and knowledge articles to signpost relevant support and answer queries accurately-especially where needs may be complex
• Follow complaints policies and procedures, supporting users through processes and helping prevent escalation where needed
• Process work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry and secure information management, following retention and data loss protocols
• Support jury service activities including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, respond to urgent matters and adhere to listing policies
• Support enforcement procedures including financial assessments, aiding fine collection and producing basic statistical/financial reports
• Contribute to health & safety operations (e.g., PEEPs, facility checks, issue logging and key/safety governance under guidance)

What you'll bring:

• Strong customer service mindset with the ability to communicate clearly and consistently
• Confidence handling enquiries sensitively, including users with complex needs
• A careful, process-driven approach to administration and data accuracy
• Ability to manage multiple priorities and follow standard operating procedures
• Positive attitude under pressure, supporting users to participate effectively in justice

Additional information:

• Working pattern: 37 hours, Mon-Fri, 9am-5pm (office based)
• Assignment length: 5 months (end of Dec 2026) with possibility of extension; start ASAP
• Clearance: Basic DBS required
• Training: on-the-job training provided

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.