Admin Assistant - 20 hours

Closing date: 06 May 2026

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

At BPAS, we're looking for an experienced administrator to join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

This role is 20 hours per week, worked on Monday, Wednesday and Thursday. Shift pattern and salary details are below.

Please note administration experience gained within an office/professional environment is essential for this role.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

• Experience of dealing with patients within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients, and is an effective team player.

Main Duties of the Job

• Answer and direct telephone queries, liaising with internal and external colleagues as necessary, and welcome clients and escorts to the hub directing them as required.
• Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
• Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
• Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
• Provide admin support for safeguarding in the hub.

Benefits

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family friendly policies to support work life balance

Safeguarding, Equality & Diversity BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer recruitment principles and includes appropriate pre employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job Details

Location: Telemedical Richmond Hub, Rosslyn Clinic, 15 Rosslyn Road, Twickenham TW1 2AR

Salary: £28,648 to £31,747 (£15.30-£16.95 per hour) per annum, pro rata for part time hours, inclusive of the outer London weighting

Shift Pattern: 20 hours per week

• Monday 08:00 to 16:00
• Wednesday 09:00 to 14:00
• Thursday 09:00 to 17:00

Values & Eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

References & Pre Employment Checks

All offers of employment are conditional on satisfactory pre employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2

Experience

• Experience at telephone and reception procedures.
• Administration experience gained in an office environment.
• Understand clerical procedures including the checking of documentation.
• Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams.
• Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment.

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• This role is working 20 hours per week on Mondays, Wednesday and Thursday at our hub in Richmond (TW1 2AR). Can you commit to this work pattern?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.