Admin / Order Processor

Job Title: Order Processor / Administrator

Location: Surrey

Salary: Competitive, depending on experience

We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement business specialising in windows, doors, conservatories and associated products.

This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and previous experience within the fenestration, construction or home improvement sectors.

Key Responsibilities

• Processing customer orders accurately and efficiently using the company's CRM system.
• Managing and updating customer records and order information.
• Handling customer enquiries via telephone and email.
• Providing support to installation teams and responding to fitter queries.
• Liaising with internal departments to ensure smooth order progression.
• Producing and distributing reports as required.
• Monitoring order status and updating customers on progress.
• Answering incoming calls and directing them to the appropriate department.
• Assisting with scheduling and general office administration duties.
• Maintaining accurate records and documentation.
• Supporting management with ad hoc administrative tasks.

Requirements

• Previous administration and order processing experience.
• Strong IT skills and confidence using CRM systems.
• Excellent communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads in a fast-paced environment.Professional and customer-focused approach.
• Experience within the window, door, glazing or home improvement sector would be highly advantageous.

The Ideal Candidate

• Experience using AdminBase, Business Micros or similar industry software would be beneficial.
• Comfortable dealing with customers, surveyors, fitters and suppliers.
• Proactive and able to work independently.
• Positive attitude and strong team player.

This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working environment.