Admiin officer - Bedlington

Join Our Client as an Administrative Officer (Band E) - Bedlington

Address: The Law Courts Bedlington Bedlington Northumberland NE22 7LX

Temporary assignment until January 2027, however highly likely to be extended.

Must be able to pass a DBS and have valid right to work.

What you'll be doing:

• Preparing for and supporting all types of hearings through comprehensive administrative tasks.
• Engaging with users and stakeholders face to face, via telephone (incoming and outgoing), and through written correspondence, providing clear guidance and signposting to appropriate support services.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and tailored information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating systems as needed.
• Identifying and reporting risks related to HMCTS buildings, supporting health and safety protocols.
• Processing work according to standard operating procedures to meet performance targets and maintain service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
• Handling jury service tasks, including scheduling, deferrals, and expense processing.
• Assisting with court listing and scheduling, ensuring judicial time is optimised and urgent matters are prioritised.
• Providing judicial support such as diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:

• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, capable of engaging with diverse users and stakeholders.
• Experience in handling administrative processes, ideally within a legal or government environment.
• Ability to follow procedures accurately and work effectively under pressure.
• Knowledge of health and safety protocols and risk management.
• Proficiency in data entry and document management systems.

Additional information:

• Location: Bedlington.
• No specific formal qualifications required, but a background in administrative support or customer service is beneficial.
• Experience in managing sensitive information and supporting complex needs is advantageous.
• This role offers a rewarding opportunity to contribute to the justice system and support public service.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.